Some automated calls and text messages may be phishing attempts. If you receive a message asking for your complete debit card number or other personal information, do not give it.
SACU sometimes uses an automated system to call card owners, asking them to confirm that individual transactions are valid. In a legitimate call, SACU will only ask you for your zip code. Then the automated system will mention the last four digits of your card number. SACU will not ask you to provide a complete account or card number, PIN or other personal information.
If you still have questions, please email
or contact Member Services.
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SACU wants you to be aware of scams that are circulating on the Internet and through the mail. These scams do not target SACU members specifically, but we want you to be aware and avoid being a victim.
Signals that the offer you received may be a scam:
The opportunity sounds "too good to be true" – it probably is!
Making money hinges on the victim's paying money to someone
The writing is unnatural, as if foreign text had been translated into English
Retailer's names may be misspelled
Some types of current scams:
Mystery/Secret Shopper Scam
Online Auction Scam
If any of these situations sound familiar, think twice before taking any action:
Been offered a job as a mystery or secret shopper
Won a lottery or sweepstakes contest that you didn’t enter
Inherited money from a relative you don’t know
Been offered a job to work at home with little effort on your part
Sold an item in an auction and you are sent more money than the item sold for
Met “the love of your life” online and he/she needs money for an emergency
TIP: To be sure that no money goes out of your account before the deposited item is confirmed as legitimate, ask the teller to deposit it as a “collection” item.
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SACU updates ATM and debit card usage
From time to time, financial institutions are alerted to breaches that may compromise debit cards. To reduce the risk of card fraud and to protect your account, SACU may block certain types of debit card transactions in foreign countries and/or within the United States. Click here
for more information.
In the event your debit card is denied while conducting a transaction or for more information, please call our Member Service Center Monday-Friday 8 a.m. to 6 p.m. Central Time at (210) 258-1234 or U.S. toll free at 1-800-688-SACU (7228).
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